1. Availability and Access to the Online Store

Our online store is available to you 24 hours a day, 7 days a week, 365 days a year. Our goal is to provide an easy, fast, and completely secure shopping experience without any time restrictions.

2. Online Ordering Process

Step 1: Product Selection

Browse through our categories and product pages and select the wines or spirits you wish to purchase.

Step 2: Add to Cart

Under each product, you will find the “Add to Cart” button. By clicking it, the product will be automatically added to your shopping cart.

Step 3: Cart Confirmation

You can view your cart by clicking the icon at the top right corner of the page. There you have the option to change quantities or remove products before proceeding.

Step 4: Complete Your Order

By clicking the “Checkout” button, you will be redirected to a page where you will enter your shipping and payment details.

3. Terms of Use

To use our online store and make purchases, you must be at least 18 years old. Use of the website by minors is strictly prohibited.

4. Payment Methods

At Aretousa Wines, we offer multiple secure payment options so you can choose the one that best suits you:

• Bank Transfer

• Credit or Debit Card Payment

• IRIS System (for immediate and secure transactions)

All payment transactions are conducted through trusted and certified platforms with full encryption of your data.

5. Telephone Orders

If you prefer, you can also place your order by phone by calling us at +30 210 60 22 143 (landline charge), Monday to Friday, 9:00 am – 5:00 pm. Our team is available to assist you every step of the way.

6. Invoicing and Wholesale Details

Invoices are issued only to companies and self-employed professionals, provided that you supply the following information during your order:

• Company Name

• VAT Number

• Tax Office

• Contact Phone

• Registered Address

• Profession

For areas subject to reduced VAT rates, product delivery must take place within the company’s registered area.

7. Order Cancellation and Modification

Order cancellation or modification is possible only before the order is shipped. To cancel, please contact us either:

• By email at [email protected]

• By phone at +30 210 60 22 143

Please provide your order code or, if unavailable, your name and the date of the order.

8. Customer Support

Our customer service team is available for any questions or assistance regarding your orders. You can contact us at:

• Phone: +30 210 60 22 143

• Email: [email protected]

We are here to ensure your experience is as pleasant and smooth as possible.

9. Data Protection and Security

We fully respect your personal data and comply with all necessary security standards to protect your information. Data processing is conducted in accordance with the General Data Protection Regulation