At Aretousa Wines, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return the item(s) within 20 days of the delivery date for a full refund of the purchase price.
To initiate a return, please contact us and provide your order number and a brief explanation of the reason for the return. We will provide you with instructions for returning the item(s) and issue a return authorization number.
Please note that returned item(s) must be in their original condition, unopened and with all packaging and tags intact. Any item(s) that have been opened, used or damaged in any way may not be eligible for a refund.
Once we receive the returned item(s) and verify that they meet our return policy criteria, we will issue a refund to the original payment method used for the purchase. Please allow 7 working days for the refund to be processed and credited to your account.
Please note that shipping and handling fees are non-refundable, and customers are responsible for the cost of return shipping.
If you have any questions about our return policy or need to initiate a return, please don't hesitate to contact us.
We're always here to help!